With so many eggs to hunt in Hatchlings, it's no surprise that some can occasionally get lost in the mix! But what if you lose an egg that you really really wanted?
Unfortunately, it is against Hatchlings policy to replace eggs lost in the game for any reason. This includes Uber Rare eggs, and eggs from unusual series. However, depending on how or when the egg was lost, it may be retrievable.
I was gifted an egg, but it never showed up in my basket after I claimed it.
First, click on your vault. Select "Gifts" on the left hand side. If you have no gifts under "Incoming," then click the button that says "History" on the top right. This should show all gifts you have claimed in the last few days. Find the egg in question, click the red Re-Claim button, and it should drop into your basket.
I retrieved an egg from storage, but now it's not in my basket.
In your vault, select "Storage" on the left hand side. If the egg is not listed there, then click the "Used" button at the top of the window. This will show all eggs that you have sent and claimed from storage in the last few days. Find the egg you want, click the red Pass On button, and it should drop into your basket.
I purchased an egg, but it never showed up in my basket after I claimed it
Go to your vault. Select "Purchased" on the left hand side. If you don't see the egg listed under "Unclaimed," then click the button that says "History" on the top right. This should show all purchased eggs you have claimed in the last few days. Find the egg, click the “Pass-on” button, and it should drop into your basket.
I won an egg as a reward in the game, but I never got it.
Any egg won from an event or the Scary-Go-Round will be sent to your vault under Purchased. If you don't see the egg listed under "Unclaimed," then click the button that says "History" on the top right. This should show all purchased eggs you have claimed in the last few days. Find the egg, click “Pass on,” and it should drop into your basket.
I'm unable to store an egg that was gifted to me.
Storage is a Premium feature. If you are unable to store eggs, make sure you have an active Premium membership.
If you are gifted an egg that you've never had before and it gets checked off in your collection when you claim it, this counts as a use of the egg. Used eggs can't be stored. However, you will be able to store any duplicate eggs you receive.